Bus passengers
I paid but have no ticket
Most of the time the ticket arrives within a minute or two.
Open My trips. If the booking still says it is waiting for payment, reopen it: Parffic asks Paystack for the result again.
If Paystack took the money but the seats were no longer available, you get a full refund automatically, and an email to say so.
If neither has happened after 30 minutes, open a support request with the reference on your Paystack receipt. Payment problems are answered first.