Terms of Service

These terms are an agreement between you and Parffic Technology, a business name registered in Nigeria and based in Lagos ("Parffic", "we", "us"). They apply when you use parffic.com or any Parffic service that uses the same account.

By creating an account or using Parffic, you agree to these terms and to our Privacy Policy. If you do not agree, do not use Parffic.

If you use Parffic for a business or organisation (for example, to list a car park or publish transit routes), you confirm you are allowed to accept these terms for it.

Parffic is a technology platform. It lets:

• Transport operators publish stops, routes and timetables, publicly or only to people they invite
• Car park owners list car parks with their price, spaces, opening hours and, if they choose, individual bays
• Passengers look up stops, routes and scheduled departures, and search and compare bus departures, fares and free seats
• Drivers find car parks and reserve a space or a bay

Parffic is not a transport operator and does not run any car park. Transport services are provided by their operators, and parking by the car park. Your agreement for travel or parking is with them.

What is not switched on:

• Payments: Parffic does not take, hold or pass on any money
• Online bus seat booking and paid promotions, which need payments (see Bus tickets and Sponsored results)
• Live tracking: departure times are the operator's published schedule, not live positions
• Passenger location sharing with drivers (Co-Tracking)

To reserve parking, list a car park or run a transit network you need an account. You must:

• Be at least 18 years old
• Give accurate information and keep it up to date
• Keep your password secret, and tell us at hi@parffic.com if you think someone else has used your account

You are responsible for what is done with your account. One account can be used both to reserve parking and to manage car parks or transit networks you are responsible for. Choosing "Driver" or "Car park owner" when you sign in only changes the page you see first; it does not give you any extra access.

Stops, routes and timetables are published by the operators who run them. Parffic shows them as the operator published them and labels departure times as scheduled.

Services can be late, early, changed or cancelled. Check with the operator when it matters. Parffic is not responsible for an operator's service or for decisions you make based on a timetable.

Private networks are visible only to people the operator gives access to. Do not share access you have been given with anyone else.

Operators can list dated bus departures with fares and seats. You can search and compare them now. Booking seats online through Parffic is not open yet; until it is, book with the operator directly. When it opens, these terms apply:

• The operator sets the fare, the seats on sale and the cancellation policy, and runs the trip. Your contract for the journey is with the operator.
• Parffic holds the seats you choose for 15 minutes while you pay. A ticket is issued only after the payment provider confirms your payment. If the payment is confirmed after the hold has ended and the seats have gone, you get no ticket and your payment is refunded in full.
• You pay the fare shown. Parffic adds no booking fee. Parffic is paid by the operator, as a commission on each ticket.
• You can cancel from your trips. The refund follows the cancellation policy shown before you book: Flexible (full refund up to 2 hours before boarding), Standard (full refund up to 24 hours before, half refund up to 2 hours before) or Strict (half refund up to 24 hours before). Less than 2 hours before boarding, no refund is due.
• If the operator cancels the trip, or moves it after you bought your ticket, you get a full refund, whatever the policy.
• Refunds go back to the card or account you paid with. How long they take depends on your bank and the payment provider.
• If something goes wrong on a trip, contact the operator first, then hi@parffic.com. Parffic will look into ticket and payment problems, and may ask both sides for information.

Operators can pay Parffic to show their trips or routes in a row labelled "Sponsored". A sponsored trip must match your search (places, date and free seats), and it also appears in its normal place in the full results. Payment does not change the recommended order, prices, seats or any verification shown. Sponsored is advertising, not a recommendation. How results are ordered is explained at parffic.com/transit/how-results-work.

When you reserve:

• You choose a car park, arrival time and length of stay, and, where the car park offers it, a bay
• Parffic records the reservation and shows it, with your vehicle plate number, to the car park
• You get a reference to show at the car park
• The price shown is the one the car park has set

Reserving through Parffic is free. You pay the car park directly, at the price it lists and in the way it asks. Nothing on Parffic is marked as paid.

Opening hours, free spaces and bay states are reported by the car park. They are not sensor readings and can change. A reservation does not guarantee that a particular space will be free when you arrive if the car park cannot honour it; if that happens, use Report a problem on the reservation.

The car park checks you in and out. You must follow the car park's own rules, height limits and instructions while you are there, and you are responsible for your vehicle and its contents.

You can cancel a reservation from Your parking reservations at any time before you are checked in. No charge applies, because Parffic takes no payment.

A car park can cancel a reservation it cannot honour. You will see the cancellation in your reservations and notifications.

Parffic does not cancel reservations automatically when a driver does not arrive. If you will not use a reservation, please cancel it so the space is free for someone else.

Parffic staff may cancel a reservation where needed to resolve a problem report or enforce these terms.

When you list a car park on Parffic, you confirm and agree that:

• You own the car park, or are authorised by its owner to list it and take reservations for it
• You will operate it lawfully, including any permits or approvals it needs
• The name, location, entrance, price, spaces, opening hours, rules, photos and bay layout you publish are accurate, and you will keep them up to date
• You will report free spaces and bay states honestly, and update them when they change
• You will honour reservations made in line with your listing, check drivers in and out, and cancel only reservations you genuinely cannot honour
• You will not treat drivers unfairly or discriminate against them unlawfully
• You will use drivers' information, such as plate numbers, only to manage their parking
• Payment for parking is between you and the driver while Parffic does not take payments. Parffic takes no fee on those stays and makes no payouts. The earnings Parffic shows you are a record of completed stays, not money held by Parffic
• When online payment is switched on, Parffic's commission on a reservation paid through Parffic is 25% of the price, and you receive 75%, less payment processing fees, refunds and agreed adjustments. Commission applies only to money Parffic actually collects, never to unpaid or cancelled reservations, and the rate recorded on a reservation when it is made is the one that applies to it

You give Parffic permission to display, store and resize what you publish (including photos) so that it can be shown on Parffic, for as long as it is listed and as needed afterwards for records.

When you publish stops, routes or timetables on Parffic, you confirm and agree that:

• You operate the service, or are authorised by the organisation that does
• What you publish is accurate, and you will update it when services change
• You are responsible for your own service, vehicles, drivers, licences and passengers' safety
• You will give access to private networks only to people who should have it, and remove access when they no longer should
• You are responsible for the people you add to your organisation's team and the roles you give them

If you sell bus seats on Parffic, you also agree that:

• The vehicles, seat counts, amenities, photos, fares, times and boarding points you list are accurate. Photos must be of the actual vehicle and yours to use. Parffic may remove anything that is not
• You will carry every passenger holding a valid ticket, at the listed time and between the stops on the ticket, and will not sell more seats than the vehicle may lawfully carry
• You will cancel or move a departure only when you must, give the reason, and accept that passengers are then owed a full refund
• You honour the cancellation policy you chose; it cannot change once tickets are sold
• Parffic's commission is 12.5% of each ticket paid through Parffic (or a different rate agreed with you in writing), and you receive the rest, less payment processing fees, refunds and agreed adjustments. Commission is never charged on unpaid, expired or cancelled bookings, and refunds reverse the commission in proportion. Payouts will start only when Parffic switches on payments, on a schedule published before then
• You use passengers' names and phone numbers only to run and communicate about their trip

Sponsored listings: you can pay to have a published route shown in Sponsored rows. Prices and durations are shown before you buy, a promotion starts only after your payment is confirmed, and it appears only for searches and places your route actually serves. Parffic may stop a promotion that breaks these terms; if it does so without your fault, the unused part is refunded.

A "Verified operator" badge appears only after Parffic staff have checked your business details. It is not a safety rating or a guarantee of your service.

You give Parffic permission to display and store what you publish so that it can be shown to the people you choose.

You must not:

• Publish false, misleading or unlawful information, or listings for places you are not allowed to list
• Make reservations you do not intend to use, or use someone else's account or details
• Harass, threaten or discriminate against other users, car park staff or operators
• Try to access accounts, data or parts of Parffic you are not allowed to, or interfere with its security or operation
• Copy or collect Parffic's data in bulk by automated means without our written permission
• Use Parffic for anything unlawful

If something goes wrong with a reservation, use Report a problem on it. Parffic staff will review the report, may ask both sides for information, and will reply in your notifications.

We may suspend a listing, remove content, or suspend or close an account if we reasonably believe it breaks these terms or puts other people at risk. When we suspend a listing, we tell the owner why.

You can stop using Parffic at any time, and ask us to close your account by emailing hi@parffic.com. Some records may be kept afterwards as our Privacy Policy describes.

Parffic is not a party to the agreement between a driver and a car park, or between a passenger and a transport operator. We can help through Report a problem, and we may correct or suspend listings, but disagreements about parking, travel, payment, damage or loss are between the people involved.

We work to keep Parffic available and accurate, but we provide it as it is and as available. We do not promise it will always be uninterrupted or free of errors.

Information about car parks and transit comes from the owners and operators who publish it. We are not responsible for its accuracy, or for the services, car parks, vehicles or premises of owners and operators.

To the extent the law allows, Parffic is not responsible for:

• Damage to, theft of, or loss from a vehicle at a car park
• Missed or changed journeys, or costs caused by delays or cancellations
• Indirect or consequential loss, or loss of profit or business

Nothing in these terms limits any right you have under Nigerian law that cannot be limited by agreement, including your rights under the Federal Competition and Consumer Protection Act 2018, or our responsibility where the law does not allow it to be excluded.

We may change, add to or stop parts of Parffic. If we change these terms, we will update this page and the date at the top. If a change significantly affects you, we will tell you in Parffic before it takes effect. If you keep using Parffic after a change takes effect, the new terms apply.

If we switch on live tracking or passenger location sharing, we will publish the terms that apply to them before they start. Before online payments start, we will review these terms, including the bus ticket and commission terms above, and tell owners and operators of any change.

These terms are governed by the laws of the Federal Republic of Nigeria.

If you have a complaint, please email hi@parffic.com first so we can try to resolve it. If we cannot, either of us may take it to the courts of Nigeria that have jurisdiction.

Parffic Technology, Lagos, Nigeria

Email: hi@parffic.com