Help Centre
How tickets, parking, payments and refunds work on Parffic, for passengers and for the operators and car park owners who serve them.
Bus passengers
Finding trips, tickets, cancellations and refunds
- Finding a bus between citiesSearch by city, state or terminal and compare the departures operators publish.
- Paying for a bus ticketSeats are held for 15 minutes while you pay on a secure Paystack page.
- Cancelling a bus ticket and refundsWhat you get back depends on the operator's policy, shown before you pay.
- When will my refund arrive?Refunds go back to the card or account you paid with.
- I paid but have no ticketMost of the time the ticket arrives within a minute or two.
- Reserving a seat on a staff shuttleFor employees on their organisation's passenger list.
- Hiring a whole busAsk operators for quotes for a wedding, trip or event.
Parking
Reserving, paying and arriving at a car park
Transport operators
Routes, departures, bookings and getting paid
- Getting started as an operatorSet up your company, terminals, fleet, routes, fares and departures.
- How operators are paidYour share settles straight to your bank account through Paystack.
- Commission and feesThe commission in your partner agreement applies only to tickets paid through Parffic.
- Connecting your own booking systemOperators with their own system can connect through the Partner API.
Car park owners
Listings, reservations and getting paid
Your account
Signing in, notifications and privacy
Still need help?
Open a support request and follow it to the end, with replies by email. We answer payment and refund questions first.
No account? Email hi@parffic.com.